Privacy and Confidentiality
Thank you for accessing the www.instok.co.ke website ("Site") operated by Instok Technologies Ltd. We respect your privacy and want to protect your
explains the steps we have taken to secure your personal information.
collection, use and disclosure of your personal information. By visiting
the Site directly or through another site, you accept the practices
described in this Policy. Data protection is a matter of trust and your
privacy is important to us. We shall therefore only use your name and
other information which relates to you in the manner set out in this
for us to do so and we will only collect information if it is relevant
to our dealings with you. We will only keep your information for as long
as we are either required to by law or as is relevant for the purposes
for which it was collected. You can visit the Site and browse without
having to provide personal details. During your visit to the Site you
remain anonymous and at no time can we identify you unless you have an
account on the Site and log on with your user name and password.
Data that we collect
We may collect various pieces of information if you seek to place an
order for a product with us on the Site.We collect, store and process
your data for processing your purchase on the Site and any possible
later claims, and to provide you with our services. We may collect
personal information including, but not limited to, your title, name,
gender, date of birth, email address, postal address, delivery address
(if different), telephone number, mobile number, fax number, payment
details, payment card details or bank account details.
We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
Payments that are made through the Site will be processed by our relevant agent. You must only submit to us or our Agent or the Site information that is accurate and not misleading and you must keep it up to date and inform us of changes. Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those that are open and those that are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers.
Other uses of your personal information
We may use your personal information for opinion and market research.
Your details are anonymous and will only be used for statistical
purposes. You can choose to opt out of this at any time. Any answers to
surveys or opinion polls we may ask you to complete will not be
forwarded on to third parties. Disclosing your email address is only
necessary if you would like to take part in competitions. We save the
answers to our surveys separately from your email address.
We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the --unsubscribe-- link in any email that we send to you. Within 7 working days (days which are neither (i) a Saturday nor Sunday, nor (ii) a public holiday anywhere in Kenya) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact, you for clarification.
We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.
Our Disclosure of Your Information
We may disclose personal information to respond to legal requirements,
enforce our policies, respond to claims that a listing or other content
violates the rights of others, or protect anyone’s rights, property or
safety. Such information will be disclosed in accordance with applicable
laws and regulations. We may also share your personal information:
1. Third parties to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. These third parties will use this information to send you marketing communications only if you’ve requested their services.
2. Service providers under contract who help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programs and customer support).
3. Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
4. Law enforcement agencies, other governmental agencies or third parties in response to a request for information relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other INSTOK user to legal liability. The personal information we disclose may include your User ID and User ID history, name, city, county, telephone number, email address, fraud complaints and listing history or anything else that we deem relevant.
5. Other agencies in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity, as we in our sole discretion believe necessary or appropriate, either under confidentiality agreement or as required by law. In such circumstances, we may disclose name, street address, city, county, postcode, country, phone number, email address and company name.
For any competition we use the data to notify winners and advertise our
offers. You can find more details where applicable in our participation
terms for the respective competition.
Third Parties and Links
We may pass your details to other companies in our group. We may also
pass your details to our agents and subcontractors to help us with any
may use third parties to assist us with delivering products to you, to
help us to collect payments from you, to analyze data and to provide us
with marketing or customer service assistance. We may exchange
information with third parties for the purposes of fraud protection and
credit risk reduction. We may transfer our databases containing your
personal information if we sell our business or part of it. Other than
personal data to third parties without obtaining your prior consent
or unless we are required to do so by law. The Site may contain
advertising of third parties and links to other sites or frames of other
sites. Please be aware that we are not responsible for the privacy
practices or content of those third parties or other sites, nor for any
third party to whom we transfer your data in accordance with our Privacy
No Spam, Spyware or Spoofing
We and our users do not tolerate spam. Make sure to set your ‘INSTOK’ communication preferences so we communicate to you as you prefer. You are not licensed to contact other ‘INSTOK’ users without their express consent. To report ‘INSTOK’ -related spam or spoof emails to ‘INSTOK’, please report it to us. You may not use our communication tools to send spam or otherwise send content that would breach our User Agreement.
Your password is the key to your account. Use unique numbers, letters
and special characters, and do not disclose your ‘INSTOK’ password to
anyone. If you do share your password or your personal information with
others, remember that you are responsible for all actions taken in the
name of your account. If you lose control of your password, you may lose
substantial control over your personal information and may be subject
to legally binding actions taken on your behalf. Therefore, if your
password has been compromised for any reason, you should immediately
notify ‘INSTOK’ and change your password.
Your information is stored on our servers. We treat data
as an asset that must be protected and use lots of tools (encryption,
passwords, physical security, etc.) to protect your personal information
against unauthorized access and disclosure. However, as you probably
know, third parties may unlawfully intercept or access transmissions or
private communications, and other users may abuse or misuse your
personal information that they collect from the site. Therefore,
although we work very hard to protect your privacy, we do not promise
that your personal information or private communications will always
The acceptance of cookies is not a requirement for visiting the Site.
However, we would like to point out that the use of the --basket--
functionality on the Site and ordering is only possible with the
activation of cookies. Cookies are tiny text files which identify you0r
computer to our server as a unique user when you visit certain pages on
the Site and they are stored by your Internet browser on your computers
hard drive. Cookies can be used to recognize your Internet Protocol
address, saving you time while you are on, or want to enter, the Site.
to remember who you are when you want to amend your shopping cart
without having to re-enter your email address) and not for obtaining or
using any other information about you (for example targeted
advertising). Your browser can be set to not accept cookies, but this
would restrict your use of the Site. Please accept our assurance that
are free from viruses. If you want to find out more information about
cookies, go to http://www.allaboutcookies.org or to find out about
removing them from your browser, go to
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. While we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.